FAQ

GENERAL INFORMATION
Festival Hours
Doors open at 10AM. Plan to arrive early and anticipate additional time for traffic and security searches at the entrance.

Box Office
The tickets, guestlist and the pre-sold tickets list will be available at the main entrance It’s advisable to arrive early to secure parking, avoid traffic and long queues.

Will Call
If you are picking up your tickets that you ordered online, you should allow additional time as there may be lines. You MUST bring a photo ID to pick up your tickets. IMPORTANT: There will be TWO separate areas. Both will be clearly marked with signage:

VIP
Upgrade to VIP and you’ll get exclusive event merchandise, such as the 2013 Festival T-Shirt, Backpack, Poster, and Souvenir Credential. We’re also hooking you up with 2 Drink Tickets at your very own Private and Fully Stocked Bar. For those not of age, enjoy a non-alcoholic drink on us! Don’t worry about waiting in the long lines to get into the festival, because VIP holders will have their own separate entrance at Gate 9! The party will be poppin off at the VIP area, equipped with air conditioning, black leather couches and VIP restroom facilities. Your favorite artists will also be stopping by the party for a special meet-n-greet for VIP only. To purchase: email your

Weather
If you are unfamiliar with the city of Johannesburg, it can get pretty hot during the day and cold in the evening, no rain is expected.
Food Vendors
There will be plenty of concessions and food vendors to satisfy those munchies. Food and beverage vendors will be located throughout the venue. You will be able to find anything from burgers, hot dogs and pap and steak to sandwiches to vegetarian dish.
Payment Methods
CASH will be accepted at ALL vendor locations. No Credit cards will be accepted, but don’t worry there are ATMs around the vicinity.

ATMs
There are ATMs around Newtown. Refer to the event map for the ATM locations.

Lost and Found
If you lose your keys, phone or camera, the Lost and Found is located at Ritual Stores. If you find keys, phone or camera, earn some good-karma points and turn them in to Lost and Found located at Ritual Stores.

Information Booth
We know it can be a little daunting trying to find the nearest restrooms or ATMs. Any question you have, our friendly and knowledgeable Paid Dues Ambassadors are there to assist you. There will be an information booth located at the main entrance outside Mary Fitzgerald Square, as well as roaming Ambassadors inside the venue.

First Aid
Your safety is our number one priority. Security and EMT personnel will be onsite ready to help. There will be a First Aid area located inside Mary Fitzgerald Square.
Disability Access/ Accommodations
There are several accommodations to ensure ADA festival attendees have a safe and comfortable experience. Handicap parking will be available at the main event lot and will be marked for visibility. An ADA viewing platform is located in front of the main stage. There will be restrooms reserved for ADA attendees at all restroom villages. A full medical team including licensed and bonded medical doctors will be onsite at all times.